My friend and I were supposed to fly with AirEuropa from Tel Aviv to Madrid early in the morning. Two other friends were to flight to Madrid from another country and to wait for us there. Then, taking our car in the airport we planned to drive to Bilbao where we have rented an apartment. Both our friends and we selected our flights so that time difference between our arrivals would be minimal.
Due to some unexpected circumstances, we were not able to check in online. We came to airport 2.5 hours before the flight and went to check in. The airline representative told us that the flight is overbooked, and we, being the only passengers who have not checked in online, will be transferred to another flight shortly.
We were promised another flight in the nearest hour, however after waiting for 40 minutes near the counter, we were told that the only available option is flying via Rome and arriving in Madrid at 21.00 instead of 12.00. Long story short, having no choice, we accepted this offer, meaning that we were forced to rent two rooms in an airport hotel in Madrid, for our friends and for us, as we could not drive in the foreign country at night, after an exhausting day. Total, hotel and transportation has cost us about 150Euro, not mentioning a shortened vacation and a very nervous day for us all.
Right after coming home we filed a claim on the AirEuropa site, we got a confirmation, however today, 2 weeks later, we are still waiting for their response. What legal action can we take now and what is a reasonable compensation to ask for?
I have hesitated whether to ask this question here or on the travel site. If you think it belongs to the travel site just let me know.